The Shanghai General Station of Immigration Inspection announced recently that its 12367 immigration service hotline has received more than 256,000 calls since its launch in April 2021, maintaining a 100% on-time resolution rate.“In order to further facilitate the entry and exit of foreign nationals, we have expanded the language support on the 12367 hotline,” said Xu Xiaoyun, a spokesperson for the service platform. “In addition to Chinese and English, the platform now also offers services in Russian, Japanese, and Korean. Callers can choose their preferred language through the automated voice menu based on their needs.”Xu added that the service has also extended beyond the phone line: “We regularly visit local communities and port enterprises to provide in-person guidance on immigration policies, aiming to improve convenience for individuals and businesses alike.”During the China International Import Expo (CIIE), a special hotline channel titled the “CIIE Service Line” will be launched. Additionally, a dedicated immigration policy consultation booth will be set up in the expo’s comprehensive service area to offer round-the-clock assistance on entry-exit procedures for international participants.Launched in April 2021, the 12367 platform operates 24/7, handling inquiries from both domestic and international travelers regarding immigration policies, customs procedures, and border inspection services. So far this year alone, the hotline has provided consultation and support services to over 5,000 foreign nationals.
Source:OneTubeDaily